NYC Health + Hospitals offers free services to meet the unique communication needs of patients and families who may be deaf or hard of hearing. Services include sign language interpreting services, closed captioning on TVs, TTY equipment and other assistive listening devices.
In addition, deaf and hard of hearing patients at NYC Health + Hospitals have free access to the following additional services:
- Sign language interpreters: In-person, qualified sign language interpreters are available through the Patient Relations Department at all times for patients, family and caregivers.
- Video Remote Interpreting (VRI): Sign language interpreters are also available through video services, 24 hours a day, seven days a week.
- Communication Access Real-time Translation (CART): Available for patients or families who are deaf or hard of hearing.
If you or your family member needs these services, let our staff or Patient Relations Department know as soon as you enter one of our facilities. We’re here to help you communicate your health care needs!
NYC Health + Hospitals provides services for deaf and hard of hearing patients at all our hospitals and neighborhood health centers. We have full wellness teams in every borough with extended hours that fit your busy schedule, dedicated to serving you and your family from the very first visit. Learn more about our extended hours.